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Managed services are the practice of outsourcing day-to-day IT management responsibilities and functions as a strategic method for improving operations, response times and expense reduction. This often includes outsourcing the monitoring and management of IT security, network infrastructure (LAN) operation, servers and applications.

The ACC Solution

As a managed service provider, or MSP, ACC delivers and manages any network-based services, applications and equipment to your enterprise.

Along with managing any current network services, ACC engineers work with you and your needs to document and outline potential areas of growth and improvement. Our managed services department comprises of a full suite of IT offerings for small and medium businesses.

Managed services include:

  • Managed hosting
  • Colocation
  • Cloud services
  • Network management services
  • Managed security
  • OS management
  • Database management
  • Storage management services
  • Data protection and disaster recovery
  • Server based computing
  • Virtualization
  • Hosted phone and VoIP services
  • Network infrastructure (LAN and WLAN)
  • Internet services (PTP, MPLS, WAN, Public Internet)
  • Data backup and recovery (Local and Cloud)
  • Email system
  • Network servers, applications and services
  • Network security (Firewall, IPS, Content and email filtering, Malware and anti bot)
  • Helpdesk support
  • Virtual PCs and Servers in private or public cloud

ACC’s managed services offers three tiers of service with the capability to tailor any to your business’ needs.

Service tiers include:

  • Monitoring – The remote monitoring of systems, software and applications through the ACC Remote Management Platform so you can know if your system is ever at risk
  • Monitoring and management – For businesses that don’t have an internal IT staff in place, ACC monitors and all systems, software and applications as well as supporting and providing problem remediation before issues become major disruptions
  • Full control – Complete outsourced IT with all the monitoring and problem resolution of the first two tiers plus unlimited help-desk support and regular patch management and back up services.

And all ACC’s managed services solutions can be provided 8-5 or 24×7.

PROJECTS

Major Hospital

Washington, DC

Security Managed Services

24x7 managed security and ISP services.

Higher Education

Northern, VA

Secure Cloud Managed Services

Full control ISP, security and private cloud managed services for a higher education customer on a 24x7 basis

Multi-location Healthcare Client

Washington, DC and Baltimore, MD

Secure Cloud Managed Services

Full control ISP, security and private cloud managed services and help desk, data protection as on-site services for multiple sites on a 24x7 basis.

Non-Profit Organizations

Northern, VA

Various

Full control ISP, application and database management, security and data protection as well as on-site services on a 24x7 basis.

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